Our name is our promise
We offer much more than just safari tents. Our focus is on providing an extraordinary experience and the best service. Outstanding literally means ‘excellent,’ and we strive to make this a reality every day in everything we do. Our name is our promise.
Our mission is clear:
We deliver unique quality and an OUTSTANDING service so that your guests will have an unforgettable glamping experience.
Brand Promise & Customer Promises
Our promise? 100% satisfaction guarantee. We do our utmost to fully satisfy you with both our products and service. Our goal is not only to meet your expectations but to go that extra mile. If a problem does arise, we ensure to resolve it to your satisfaction. Not satisfied? You get your investment back, and we get the safari tent. Fair deal!
Our Glamp-Honest Promises
To fulfill this brand promise, we have established four customer promises.
We keep our promises
- Safari tents leave our warehouse in an average of 10 weeks.
- We deliver your tent(s) at the agreed-upon time and location.
- We supply safari tents with an average lifespan of 10 years.
- The canvas, wooden frames including roof and floors of our safari tents have a 5-year warranty.
- The couplings have a 15-year warranty.
Fast and personal communication
- We contact you within 1 working day, and within 2 working days, you receive your personal quote.
- Always your own dedicated account manager who guides you personally during the project.
Care from the first contact to long after delivery
- We arrange transport for you and can also take care of the assembly.
- We don’t leave until you’re satisfied.
- We remain available for your questions, even after delivery.
Holiday Park Duinrell
“Beautiful range of tents that are set up very neatly and… Agreement is an agreement. We at Duinrell are very happy with Outstanding, and so are our guests.” – Wassenaar, Netherlands
The Outstanding Service
As a team, we do our utmost to fulfill our customer promises. Every department contributes to this!
How exactly? Watch it in the video!
To promise that we always deliver the best quality, we have established our warranty conditions.
This way, you can always count on the best quality and avoid surprises.
*The general terms and conditions apply to the Outstanding brand promise and guarantees.