Our name is our promise

We offer much more than just safari tents. Our focus is on providing an extraordinary experience and the best service. Outstanding literally means ‘excellent,’ and we strive to make this a reality every day in everything we do. Our name is our promise.

Our mission is clear:

We deliver unique quality and an OUTSTANDING service so that your guests will have an unforgettable glamping experience.

Brand Promise & Customer Promises

Our promise? 100% satisfaction guarantee. We do our utmost to fully satisfy you with both our products and service. Our goal is not only to meet your expectations but to go that extra mile. If a problem does arise, we ensure to resolve it to your satisfaction. Not satisfied? You get your investment back, and we get the safari tent. Fair deal!

Our Glamp-Honest Promises

To fulfill this brand promise, we have established four customer promises.

We keep our  promises
We keep our promises We keep our
promises
Excellent  quality
Excellent quality Excellent
quality
Fast and personal   communication
Fast and personal communication Fast and personal
communication
Care from the first contact to long after delivery
Care from the first contact to long after delivery Care from the first contact to long after delivery

We keep our promises

  • Safari tents leave our warehouse in an average of 10 weeks.
  • We deliver your tent(s) at the agreed-upon time and location.

Excellent quality

  • We supply safari tents with an average lifespan of 10 years.
  • The canvas, wooden frames including roof and floors of our safari tents have a 5-year warranty.
  • The couplings have a 15-year warranty.

Fast and personal communication

  • We contact you within 1 working day, and within 2 working days, you receive your personal quote.
  • Always your own dedicated account manager who guides you personally during the project.

Care from the first contact to long after delivery

  • We arrange transport for you and can also take care of the assembly.
  • We don’t leave until you’re satisfied.
  • We remain available for your questions, even after delivery.

The Outstanding Service

As a team, we do our utmost to fulfill our customer promises. Every department contributes to this!
How exactly? Watch it in the video!

Our Guarantees

To promise that we always deliver the best quality, we have established our warranty conditions.
This way, you can always count on the best quality and avoid surprises.

Interior & White Goods
Interior & White Goods Expected lifespan 15 yearsInterior & White Goods Expected lifespan 15 years
Canvas
Canvas Expected lifespan 10 yearsCanvas Expected lifespan 10 years
Wooden frame incl. roof and floor
Wooden frame incl. roof and floor Expected lifespan 15 yearsWooden frame incl. roof and floor Expected lifespan 15 years
Couplings
Couplings Expected lifespan 25-50 yearsCouplings Expected lifespan 25-50 years

*The general terms and conditions apply to the Outstanding brand promise and guarantees.